Shipping & Returns
We have several fulfillment centers that store and ship our products. If you order more than one item, each may be shipped from a separate location, and therefore, may arrive at different times. Your original estimated shipping amount does not change if more than one shipment location is used. Shipping timeframes depend on the type of item you buy, the time it leaves the warehouse and the shipping option you choose. Shipments are usually delivered in 1-5 business days. We use FedEx only to ship out items. All shipments are automatically insured. Please note that certain items ordered in multiple quantities may ship freight on a pallet instead of FedEx. Freight shipments may take slightly longer to deliver than estimated.
We ship to street addresses only (sorry no P.O. Boxes) within the 50 states, District of Columbia, Alaska, Hawaii and Canada. Sorry, we do not ship to Puerto Rico, Guam, Mexico, U.S. Virgin Islands or Military APO/FPO addresses. Shipping is free on all products going to 48 States and Canada. On heavy products like trailer hitches going to Alaska and Hawaii free shipping policy does not apply, and a $15 surcharge would be applied. If you reside in Alaska and Hawaii please contact us before you order any trailer hitch or heavy duty item.
We also ship free to Canada, however sales tax may be charges since we ship from a Candian warehouse in Ontario.
All items can be shipped anywhere in the world, but some large items like trailer hitches are expensive to ship internationally. Please contact us before you order if you plan to ship anywhere outside of United States and Canada.
How do I return an order that I have already received or is defective?
Please contact us for RMA information. If needed we will reship a replacement immediately.
How do I report damaged or missing items in my order?
Please contact us within 48 hours of your delivery date by calling us at 877-869-6690 Monday-Friday 9 a.m. to 6 p.m. Saturday 8 a.m. to 1 p.m. Pacific Time