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Shipping & Returns

We have several fulfillment centers that store and ship our products. If you order more than one item, each may be shipped from a separate location, and therefore, may arrive at different times. Your original estimated shipping amount does not change if more than one shipment location is used. Shipping timeframes depend on the type of item you buy, the time it leaves the warehouse and the shipping option you choose. We use UPS, FedEx, and USPS to ship out items. All shipments are automatically insured. Please note that orders weighing 150lbs or more may ship freight on a pallet. Freight shipments may take slightly longer to deliver than estimated, especially to residential addresses and rural locations.

We ship to street addresses only (sorry no P.O. Boxes) within the 50 states, District of Columbia, Alaska, Hawaii and Canada. Sorry, we do not ship to Puerto Rico, Guam, Mexico, U.S. Virgin Islands or Military APO/FPO addresses. Shipping is free on all products going to 48 States.

How can I cancel an order that has not already shipped?
Please immediately contact us to inform us that you would like your order canceled and we will confirm your refund via email. Please note that cancellations are not guatanteed and sometimes items are too far along in shipping process to be canceled. Every attempt will be made to cancel an order before it ships.

How do I return an order that I have already received or is defective?
You have 60 days to return your item. Please contact us for RMA information. We ask you to always check your items within this time frame even if you do not plan on installing or using the item until after our return policy has expired.

Who pays for return shipping?
Return shipping costs are covered by us only in those instances where the issue or problem stems from our side. For other reasons including but not limted to ordering an item in error, not liking the item, no longer needing the item or changing your mind then the return shipping costs are your responsibility. Item that has been previously installed cannot be returned for buyers remorse reasons.

Are there any restock fees?
We do not charge restock fees as long as the item being returned is still in new and unused condition.

How do I report damaged or missing items in my order?
Please contact us within 48 hours of your delivery date by calling us at 702-374-8999 Monday-Friday 9 a.m. to 6 p.m. Saturday 10 a.m. to 1 p.m. Pacific Time